Friends beta · help

Support and FAQ

Answers to common questions, troubleshooting steps, and what to send the owner when you need help.

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FAQ

1. Where do I download the game?: Only from the launcher link the owner gives you.
2. What does the launcher do?: It installs or updates the game client and verifies the game files.
3. Does the launcher need administrator rights?: Normally no. Windows may ask permission for the game itself. Accept only if you started Sorrowfall.
4. My antivirus warns about a file.: Do not turn off your protection. Ask the owner to verify the file and its source first.
10. Can I reinstall?: Yes. Use the launcher's repair or install flow. Ask the owner before you delete a working copy.
11. Which network ports must I open?: Normally you change nothing on your router. If Windows asks about the game, ask the owner which answer is correct.

FAQ

5. What protection data is collected?: The privacy notice says L2ProtectiON may send your IP address and MAC address to vendor servers. Read the current privacy and data notice before you join.
6. Does the launcher collect extra data?: The owner is confirming this. The game server keeps your account name and IP address in its logs. Ask the owner about retention. See the privacy and data notice.
9. What is HWID?: Protection may bind the client to your device.
23. What should I send for a protection problem?: The D3D9_Guard.log file from your client folder. Check that it contains no unrelated personal information first.

FAQ

7. The game lags.: Check your connection, lower the graphics settings, and tell the owner when and where it happens.
8. The game will not start.: Reopen the launcher and run verification or repair. If it still fails, send the error and D3D9_Guard.log to the owner.
12. Can I share my account?: No.
13. Can several clients connect from one home network?: The limit is 2 game clients per public IP address in total. Offline traders are not counted. If your household shares one IP address, ask the owner before you test.
14. What are the rates?: XP and SP 1x; party XP and SP 1x; general item drop and spoil 1.2x; Adena 1x. Quest and enchant rules differ. See the beta notes.
15. What is the maximum level?: 86.
16. How large is a party?: Up to 9 members.
17. Are buffs sold?: Yes, buff selling is enabled.
18. Are offline shops allowed?: Yes. Offline shops and crafting are enabled in peace zones and without damage. Follow the in-game rules.
19. Can I use bots, cheats or automation?: No. See the ban policy.
20. Can I trade items for real money?: No.

FAQ

21. How do bans work?: Harsh violations result in an IP ban. Bots, cheats and other violations result in a soft ban of about 2 to 5 days. The owner enforces these rules. To appeal, contact the owner through Discord. Full details are in the ban policy.
22. Where do I get help?: Through the beta channel the owner gave you, or on Discord.

TROUBLESHOOTING

Problems, likely causes and the safe next step
Symptom	Likely cause	Safe next step
The launcher will not open	An incomplete download or security software quarantine	Download again only from the owner's link. Ask the owner to verify the release.
Game files fail verification	An interrupted update or a damaged file	Run Repair in the launcher. Do not copy files from other people.
Windows shows a permission prompt	The game client asks for a permission	Confirm you started the expected game. Ask the owner if you are unsure.
Login is rejected	A wrong account, an account that is not enabled, or a service issue	Check your details once, then ask the owner to check the account or service. Never send your password.
Stuck at the login or protection screen	Protection startup or network validation	Stop repeated attempts. Send D3D9_Guard.log and the approximate time to the owner.
Protection says the device changed	Device binding policy	Ask the owner for a reset. Do not try to change or spoof hardware identifiers.
Lag or disconnects	Your local network, route, or server load	Note the time and location, and whether other apps were affected. Tell the owner.
The launcher asks for administrator rights	Unexpected launcher behavior	Cancel and ask the owner. The launcher should not need administrator rights.

WHAT TO SEND

Do not send your password, account hashes, or unrelated logs. Read the privacy and data notice before you share any file.